IT Project Manager (ITSM projects) Ref. No: 7946

Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.

It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.

As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Region: Kraków, małopolskie

Wymagania:

• Graduation and University degree in Business Administration, Business Informatics, Informatics or similar studies
• Minimum 5 years of international, practical experience in IT project and IT demand management in major, multi-functional organizations
• Experience in managing of considerable projects, being disciplinary and/ or functional lead
• Professional specialization in IT Service Management/ITIL
• Practical experience with ITSM tools and processes
• Fluency in English
• Planning and organizational talent
• Analytical skills and accuracy
• Problem solving competence, flexibility, capability to define precisely complex situations and issues

Obowiązki:

• Ensure the proper planning of IT Service Management projects (time, budget, resources) in alignment with business needs and other IT projects
• Manage ITSM projects on a daily basis: monitor and coordinate project progress, cooperate and align with stakeholders, take responsibility for project results as well as the optimized usage of project resources, ensure proper project and tools documentation, be proactive in case of deviations to ensure  project result
• Collect, analyse and document business requirements in collaboration with stakeholders
• Support implementation tasks on a hands-on level as needed
• Coordinate IT processes standardization with focus on centralization and continuous improvement
• Take responsibility for go-live and stabilization of ITSM processes and tools
• Maintain and search for improvements of IT Service Catalogue
• Develop ideas to improve the ITSM processes and tools
• Provide advice, share experience and look for opportunities to bring organization closer to meet IT Service Management best practices

Oferujemy:

• Challenging work environment and growth opportunities
• Great atmosphere in a positive team
• Private medical care for employees and their family members
• Flexible working time and place adjusted to employee’s needs