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Helpdesk Manager Ref. No: 7389

For our Client - international company - we are looking for candidates for a position of: Helpdesk Manager.

Region: Kraków, małopolskie

Requirements:

  • At least 5 years of previous professional experience on similar position in Shared Service Environment
  • Experience in setting up accounting help desk process
  • University degree
  • Ability to manage, develop and motivate the employees
  • Very good English skills
  • Experience in ERP systems
  • Knowledge in P2P, OTC and R2R process would be an advantage
  • Experience with Service Now application would be an advantage
  • Strong interpersonal and leadership skills
  • Able to multitask, prioritize, and manage time efficiently

Responsibilities:

  • Designing and setting up Accounting Help Desk processes and environment for multilingual organisation
  • Managing a team of Help Desk Administrators
  • Ensuring the agreed service management global standards
  • Ensuring that the Help Desk Team activities support agreed service level
  • Contributing to process definition and improvement
  • Building strong relationships with clients and Account Managers

We offer:

  • Possibility to develop in a global, international environment
  • Opportunity to take part in training programs
  • Benefits package
  • Friendly, dynamic and open company’s culture

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