Global IT EUC Engineer (Hybrid work) Ref. No: 8211

Due to dynamic development of brand new Global Business Service Center, we are looking for Global IT EUC Engineer.

The Global IT EUC Engineer reports to the EUC Service Owner within Infrastructure Operations. Working with the Service Owner the role is responsible for the tier 3 support of all in scope IT EUC within their area of expertise, in addition to the management of vendor’s performance and the delivery of vendor managed services to satisfy the business needs. All activities should be carried out in accordance with Global IT policies, processes and procedures.

Region: Kraków, małopolskie

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Requirements:

• In depth technical knowledge and demonstratable working experience in one or more specific areas of responsibility: Experience of Microsoft Azure Virtual Desktop configuration
• Expertise in troubleshooting for Windows, MAC, Android and iOS operating systems
• Experience of implementing large scale windows deployments
• Understanding of Microsoft Virtual technologies
• In depth technical knowledge and demonstratable working experience in all the following areas:OS Deployment Methods specifically Microsoft
• Enterprise Directory Services in a multi domain environment
• Group Policy Management
• Infrastructure Security
• Strong analytical skills
• Able to work effectively with multi-functional teams across a variety of organisational levels
• Root cause analysis and troubleshooting skills
• Excellent verbal and written communication skills
• Worked in a service delivery environment using service desk application tools
• Delivery of change activity within a structured change environment
• Experience of ITIL principles and working practices

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Responsibilities & tasks:

• Providing tier 3 support for EUC within their area of expertise
• Participation in project related activities
• Ensure EUC systems replacement
• Plan, coordinate and execute change management activities
• Document standard operating procedures for repeatable tasks
• Act as an escalation point for incidents and service requests
• Ensuring ITIL processes are devolved across Outsource Partners and retained organisation work effectively for IT and the business
• Support the process of sourcing new Vendors
• Be the Subject Matter Expert (SME) for a particular set of contractual schedules
• Run Senior Level Governance forums and ensure issues are dealt with or escalated within the Governance framework
• Any other reasonable duties, aligned to role

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We offer:

• Hybrid work opportunity allowing us to enjoy the benefits of working from the newly created office and home throughout the week
• Flexible working time
• Annual bonus
• One off reward for special achievements
• Additional days off (24th and 31st of December)
• Medical cover
• Gym card (Multisport)
• Life insurance
• Christmas gift (pre-paid card)
• The "junior" programme for young parents
• Eco allowance "No 4 wheels" commuting
• Fruits
• Leisure zone
• Mobile phone and computer available for private use
• Exciting opportunity to become a part of an evolving GBS structure with real impact on the future of the department in Cracow

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