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Fraud Prevention Agent
Ref. No: 7624
Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.
It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.
As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
Region: Kraków, małopolskie
Master/Bachelor degree or at least accomplished 3rd year of studies preferably in economics areas
Any experience in the area of sales audit, refunds or chargebacks will be a plus
Knowledge of electronic payment methods and their security issues will be an asset
Very good English skills (min. B2)
Very good knowledge of MS Office
Analytical way of thinking
Internet researching skills
Outside the box thinking
Ability to make independent decisions
Ability to create own solutions in extraordinary situations, not covered by procedure
Autonomous, pro-active and self-driven working style
Review online and call center bookings to identify fraudulent transactions done with credit cards or other forms of payment
Analysis and evaluation of bookings in various systems and sources
Investigation on given information (e.g. person, transaction, booking, payment)
Background research on the internet
Consultation of external and internal partners and applications to verify the booking
Decision on fraud/non-fraud and initiation of respective actions (i.e. cancellation of personal reservation, ticket refund, contact station, arrangement of cash payments)
Contacting and involving the stations concerning necessary checks or actions (passenger verification at the airport)
Proactively supporting the fraud management service by identification of new fraud patterns
An international working environment
Great atmosphere in a positive team
Trainings and possibility of professional development
Private medical care for employees and their family members
Flexible working time and place adjusted to employee’s needs. Possibility of starting your workday between 07:00 and 10:00
Possibility to fulfil a dream about far journeys with attractive discounts for air tickets
Jesteśmy jedną z pierwszych agencji rekrutacyjnych i firm doradztwa personalnego w Polsce. Od 1991 roku wspieramy działania HR z zakresu rekrutacji i konsultingu wśród czołowych firm prowadzących działalność na polskim rynku.