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Fraud Prevention Agent Ref. No: 7624

Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.

It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.

As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Region: Kraków, małopolskie


Requirements:

  • Master/Bachelor degree or at least accomplished 3rd year of studies preferably in economics areas
  • Any experience in the area of sales audit, refunds or chargebacks will be a plus
  • Knowledge of electronic payment methods and their security issues will be an asset
  • Very good English skills (min. B2)
  • Very good knowledge of MS Office
  • Analytical way of thinking
  • Detective skills
  • Internet researching skills
  • Outside the box thinking
  • Ability to make independent decisions
  • Ability to create own solutions in extraordinary situations, not covered by procedure
  • Communication skills
  • Autonomous, pro-active and self-driven working style


Responsibilities:

  • Review online and call center bookings to identify fraudulent transactions done with credit cards or other forms of payment
  • Analysis and evaluation of bookings in various systems and sources
  • Investigation on given information (e.g. person, transaction, booking, payment)
  • Background research on the internet
  • Consultation of external and internal partners and applications to verify the booking
  • Decision on fraud/non-fraud and initiation of respective actions (i.e. cancellation of personal reservation, ticket refund, contact station, arrangement of cash payments)
  • Contacting and involving the stations concerning necessary checks or actions (passenger verification at the airport)
  • Proactively supporting the fraud management service by identification of new fraud patterns


We offer:

  • An international working environment
  • Great atmosphere in a positive team
  • Trainings and possibility of professional development
  • Private medical care for employees and their family members
  • Flexible working time and place adjusted to employee’s needs. Possibility of starting your workday between 07:00 and 10:00
  • Possibility to fulfil a dream about far journeys with attractive discounts for air tickets


Pozostałe oferty tego pracodawcy:


Cash Collector / Nr ref.: 7604
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
HR Advisor / Nr ref.: 7606
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
GL Accountant / Nr ref.: 7605
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Młodszy doradca ds. HR z językiem niemieckim / Nr ref.: 7607
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Pracownik biurowy ze znajomością języka niemieckiego / Nr ref.: 7608
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Junior HR Advisor / Nr ref.: 7607
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Recruitment and HR Development Specialist / Nr ref.: 7609
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Absolwenci/ studenci z językiem niemieckim / Nr ref.: 7616
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie school DLA STUDENTA $Offer['publicId']
OTC Accountant / Nr ref.: 7622
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Junior Procurement Specialist with German / Nr ref.: 7628
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Operational Buyer with German / Nr ref.: 7630
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Junior Airport Cost Controller with German / Nr ref.: 7631
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
OTC Junior Accountant / Nr ref.: 7622
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
PTP Junior Accountant / Nr ref.: 7611
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Junior Airport Cost Controller / Nr ref.: 7631
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Junior Analyst / Nr ref.: 7613
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Cash Collector with German / Nr ref.: 7604
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Talent Acquisition Specialist with German / Nr ref.: 7635
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Reporting Specialist / Nr ref.: 7644
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
IT Expert - SAP Basis / Nr ref.: 7648
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Strategic Buyer – General Goods and Services / Nr ref.: 7652
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Strategic Buyer (Construction category) / Nr ref.: 7654
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Młodszy Księgowy z j. niemieckim / Nr ref.: 7643
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie school DLA STUDENTA $Offer['publicId']
Junior SAP Support Specialist with German / Nr ref.: 7612
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
IT Support Agent / Nr ref.: 7612
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Reporting Analyst / Nr ref.: 7613
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Internal Communications Specialist / Nr ref.: 7675
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
Project Manager for Solution and Transformation with German / Nr ref.: 7679
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Absolwenci/ studenci z językiem angielskim / Nr ref.: 7686
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie school DLA STUDENTA $Offer['publicId']
Junior Accountant GL / Nr ref.: 7605
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
English Speaking Graduates (Billing Cargo Center) / Nr ref.: 7691
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
IT Expert - SAP FI / Nr ref.: 7692
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
IT Manager - SAP FI / Nr ref.: 7692
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
IT Manager - SAP ERP/SRM / Nr ref.: 7693
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']
IT Manager - Web Applications and Enterprise Content Management / Nr ref.: 7694
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie local_offer SUPER OFERTA $Offer['publicId']
Junior IT Manager / Nr ref.: 7696
Lufthansa Group Business Services (LGBS)
location_on Kraków, małopolskie $Offer['publicId']