Finance Manager - Direct Sales Team Ref. No: 7566

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations and more people. 

Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth.

Region: Kraków, małopolskie


Experience / Personal Qualities:

  • BA/BS or MS in Accounting required, CPA or MBA preferred
  • A proven leader that has 7 or more years of experience in similar role in other organization
  • Extensive experience of a direct (business to consumer) retailer end to end Omni channel processes
  • Strong technology/applications understandings in end to end Omni-channel retailers (CRM , Web, Stores, SAP S4)
  • Extensive knowledge of accounting, reporting and analysis, acquired through related work experience in increasingly complex roles
  • Lean or Six Sigma Certification a plus
  • Capable of directing the resolution of complex or unusual business problems while applying advanced analytical thought and judgment
  • Ability to analyse financial and operating statistics and provide meaningful feedback
  • Highly motivated, deadline driven, and ability to communicate effectively (verbally and in writing)
  • Have the ability to motivate and encourage a productive working environment
  • Comfortable working with senior leadership
  • Working in a fast-paced team environment with high volume activities and changing priorities


About The Role:

This role will provide strategic and business leadership to build and lead the Direct Sales Dyson Business Services organization and process transformation. The goals of the transformation are to design processes with adequate controls that are scalable and efficient to support the future business growth of our organization.

The Direct Sales team are accountable for critical activities maintaining the high integrity of our accounts through strong reconciliation (order to cash) processes and revenue leakage controls for all business to consumer transactions.

In an area of expediential revenue growth a key role is playing a role in business strategy and demands in an ever-changing payments and fraud landscape.

This will involve the development of new technology solutions and business processes to drive quality and efficiency.

The role is responsible for the following:

 Process Design, Performance and Governance

  • Lead the design and execution of a global strategy for the Direct Sales processes, including associated policies and technologies
  • Maintain a strong focus on execution and deliver short term results and successes while moving towards the long term vision
  • Managing the Direct Sales team ensuring reconciliations are performed on time, risks are managed and accounts are maintained to a high degree of integrity at all times
  • Regular performance reviews; risks/opportunities are highlighted back to the business/commercial teams on a regular basis, allowing them to understand root cause and required action
  • Drive standardisation globally regarding payments reconciliation and risk reporting to all Dyson markets through projects, and continuous improvements
  • Building an expert Direct payments team, through continuous education and support to match the business aspirations with global Omni channel payment offerings. Enabling the team to perform variance analysis to identify underlying drivers and formulate solutions
  • Ensures that the business has up to date intelligence on vulnerabilities in payment applications and networks
  • Reporting and escalating consumer fraud and risks to the business

 Transition of processes

  • Participate in detail design of processes to be transitioned to the centre
  • Oversee transition ensuring work is transitioned timely and in line with expectations
  • Ensure effective stabilisation of processes transitioned

 Leadership, Relationships and Strategy

  • Actively engagement and lead stakeholders to embrace and adopt the globally standardized processes, with regional and local requirements customization required for legal/tax compliance
  • Engage and influence stakeholders from a culturally diverse background to achieve established KPIs
  • Benchmark shared services organization against other companies and stay abreast of process trends and leading practices to formulate strategic direction and drive continuous process improvements
  • Ensure collaboration with other Centres in the region and partners
  • Leading on the local Corporate Social Responsibility agenda ensuring that DBS is a valued local corporate citizen

 People and Culture

  • Build high calibre teams that are collaborative and candid. Ensure adequate back-ups for critical roles. Coach and develop talent
  • Cultivate Dyson culture and values of being Different, Authentic, Pioneering
  • Build trusting relationships with Finance leaders and partners
  • Ensure on-going training for teams
  • Champion culture of continuous improvement and reward individual and team successes


We offer:

  • Possibility to take part in creating new GBS centre and to shape its future
  • High autonomy, decisiveness  and independence in acting
  • Opportunity to work in a fast growing company, pioneer in its field
  • Work in the centre of Cracow
  • Extensive training program – internal and external
  • Private healthcare
  • Cafeteria package


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