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Customer Support and Collection Specialist Ref. No: 8004

For our Client - American company specialized in medical field, we are looking for candidates to be a key members of the company finance team. Apply and be the part of unique team of 16,000+ colleagues from around the world.

Region: Poland

Region: Kraków, małopolskie


Requirements:

  • 1-3 years of customer service or collections experience
  • Fluent in English (C1 level)
  • Excellent communication skills, both verbal and written
  • Organizational, negotiation, and problem-solving skills
  • Understanding of consumer collection policies and practices is preferred
  • Strong knowledge and use of Microsoft Excel, Word and Outlook
  • Ability to succeed in a fast-paced environment, with changing priorities and deadlines
  • Able to handle difficult customer issues, and propose the best solutions


Responsibilities:

  • Utilize strong verbal communication and customer service skills to respond to customer inquiries and handle various requests regarding changes in account and billing details
  • Able to manage difficult customer issues while working in a fast-paced environment
  • Facilitate collections of Accounts Receivable via phone or email
  • Respond to customer inquiries regarding accounts, research, and contact customers as necessary in order to update accounts
  • Consistently handle confidential information, multiple tasks and exercise good judgment and problem-solving skills
  • Assists in other areas of the Finance department as requested
  • Process collection calls (60-80 daily) on overdue receivables


We offer:

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Private healthcare and life insurance

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Social benefits and additional days of vacation

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Home Office

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Internal career development opportunities and many more

Evening working hours: (8.5h between 3:00 pm and 12:00 am)