Customer Service Specialist with German Ref. No: 8431

Our Client is a global leader in the development and manufacturing of braking systems and other onboard systems for rail and commercial vehicles.
Due to continued business growth, the company is expanding its team in Kraków and is currently looking for an experienced specialist with German language skills.

Region: Kraków, małopolskie

Requirements:

  • Fluency in German is a must (C1 level)
  • Very good English (min. B2 level)
  • Hands-on experience with SAP
  • Degree in Economics, Finance, Engineering or equivalent 
  • Excellent communication skills
  • Ability to build strong working relationships with customers and colleagues
  • Problem solving & service-oriented attitude    
  • Able to work independently/organizing your own work
  • Eager to learn

Responsibilities:

  • Daily contact with German-speaking clients
  • Delivery of B2B Customer Service associated with the order fulfilment process
  • Completing the order process from receipt of customer orders through dispatch, delivery and then invoice
  • Responding to customer queries (e.g. order status, order amendments)
  • Monitoring customer account and order book status on a regular basis
  • Referring to availability/forecast issues for resolution with relevant parties
  • Close cooperation with Sales, Supply Chain, Finance and Logistic team members

Offer:

  • Private medical care
  • Sports card
  • Life insurance
  • Holiday allowance
  • Co-funding for language and professional courses
  • Flexible working hours
  • Professional training 
  • Parking available for employee

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