Customer Care Specialist with German Ref. No: 7713

Start a career with our Client, and you will work with a great team who share your passion for travel. As one of the world’s leading airlines, we’re able to offer you unique opportunities to let your passion fly. 

Region: Kraków, małopolskie

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Requirements:

• Proficiency in written and spoken English (C1)
• High proficiency in German (min. B2)
• Excellent communication skills
• A logical thinker with attention to detail and the ability to problem solve
• Resilience and positive attitude
• Williness to work on shifts and ability to work under pressure 

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Key responsibilities:

• Answer all customer enquiries professionally 

• Make sure accurate fares and times are quoted that best meet customer needs
• Maintain company's customer service standards at all times and present a professional and favorable image of company
• Maximize direct sales on an individual and team basis 
• Provide administrative support, completing paperwork accurately
• Identify and exploit new direct revenue opportunities
• Handle refunds within corporate guidelines
• Contribute towards audit compliance by adhering to all internal audit requirements
• Support and promote tactical campaigns & third party campaigns, created by marketing
• Ensure smooth communication and cooperation within the team

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Offer:

• Generali life insurance
• Private medical care with Luxmed
• Travel insurance
• MyBenefit system
• City card
• Multisport card
• Employee Assistance Programme
• Employee saving scheme
• Discounted airlines tickets
• 1h45min paid break

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