Customer Care Specialist with German Ref. No: 7713

Start a career with our Client, and you will work with a great team who share your passion for travel. As one of the world’s leading airlines, we’re able to offer you unique opportunities to let your passion fly. 

Region: Kraków, małopolskie


Requirements:

  • Proficiency in written and spoken English (C1)
  • High proficiency in German (min. B2)
  • Excellent communication skills
  • A logical thinker with attention to detail and the ability to problem solve
  • Resilience and positive attitude
  • Williness to work on shifts and ability to work under pressure 


Key responsibilities:

  • Answer all customer enquiries professionally 

  • Make sure accurate fares and times are quoted that best meet customer needs
  • Maintain company's customer service standards at all times and present a professional and favorable image of company
  • Maximize direct sales on an individual and team basis 
  • Provide administrative support, completing paperwork accurately
  • Identify and exploit new direct revenue opportunities
  • Handle refunds within corporate guidelines
  • Contribute towards audit compliance by adhering to all internal audit requirements
  • Support and promote tactical campaigns & third party campaigns, created by marketing
  • Ensure smooth communication and cooperation within the team


Offer:

  • Generali life insurance
  • Private medical care with Luxmed
  • Travel insurance
  • MyBenefit system
  • City card
  • Multisport card
  • Employee Assistance Programme
  • Employee saving scheme
  • Discounted airlines tickets
  • 1h45min paid break