Change and Communication Senior Manager Ref. No: 7506

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations and more people. 

Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth.

Region: Kraków, małopolskie

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Requirements:

• Experienced delivery lead of change and transformation programmes with experience in GBS organisation or consulting
• Problem solver, determined to find the most optimal solution to business challenges
• Track record of delivery of significant changes to processes, technology and ways of working that delivered value to the business and increased efficiency and effectiveness of GBS organisation
• Strong project management skills
• Understanding how new technologies (RPA, IA, AI, best of breed solutions) can be applied to improve processes, elevate customer experience and drive cost to serve down
• Experienced in identifying transformation opportunities, process redesign and applying innovative and creative solutions to legacy issues
• Good initiative and follow through skills – gets things done on time, with attention to detail, and in a well-organised fashion
• Exceptional communication skills - both written and verbal, able to work effectively at all levels and have strong stakeholder management skills
• Energetic and assertive, collaborative, resilient and motivated by challenges  
• Lean Six Sigma certification or similar will be advantageous

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About The Role:

The Change and Communication Senior Manager will be responsible for:

Portfolio management

• Maintain and manage a portfolio of transformation opportunities that deliver new value and enhance results provided by GBS
• Be responsible for tracking and generating incremental cost savings, efficiencies and new sources of value
• Manage delivery of value cases and targets setting for change and transformation programmes
• Work with Global Process Owners (GPOs) to design transformation roadmap for their functions
• Manage governance for delivery of portfolio of GBS change and transformation programmes

Programme shaping and delivery

• Deliver global complex transformation programmes
• Ensure application of programme management methodology to change and transformation initiatives delivery
• Identify and manage resources required for delivery
• Align GBS leaders and stakeholders around change and transformation strategy, coach and enable other leaders to deliver change efforts
• Work closely with Global Process Owners through shaping of solution, creating initiatives and delivery of programmes
• Ensure collaboration between GBS Centres and partners to deliver transformation agenda

Champion transformation and embed change:

• Deploy and reinforce continuous improvement practices
• Manage and deliver Transition plan of any change and transformation scope coming to the GBS
• Facilitate alignment of resources needed in and outside of GBS to embed change to deliver expected outcomes
• Champion digital innovation and transformation that enhances customer experience and delivers efficiency, effectiveness and simplification

Innovation and Continuous Improvement

• Nurture Continuous Improvement mindset and reward right behaviours  
• Encourage teams to create and build new solutions to improve quality of service
• Champion digital innovation to transform the way people work and improve experience of customers using services of GBS

 

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We offer:

• Possibility to take part in creating new GBS centre and to shape its future
• High autonomy, decisiveness  and independence in acting
• Opportunity to work in a fast growing company, pioneer in its field
• Work in the centre of Cracow
• Extensive training program – internal and external
• Private healthcare
• Cafeteria package

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