Team Leader in Customer Service Department with French Ref. No: 7445

Our Client is a global leader in providing  products and systems within healthcare and life sciences which is active in over 40 countries. The company’s SSC in Krakow provides mainly financial, customer service and HR services to the entities within the Client’s Group.

To newly established global Training Coordination team, we are looking for candidates willing to support the process of knowledge transition as well as implementation of training content management, development as well as training delivery in a new model.

 

If you are interested in helping to build a new department within an existing SSC we invite you to read on!

Region: Kraków, małopolskie

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Requirements:

• Relevant experience in a Shared Services or similar environment, preferably on Team Leader or Team Coordinator position
• Fluent French (written and oral) as well as at least very good English are required
• Advanced knowledge of Microsoft Office, (especially Excel)
• SAP knowledge will be a strong asset
• Proven successful track record of working with different countries and cultures
• Leadership skills
• Very good communication skills, ability to maintain professional business contacts with internal and external customers
• Pro-active, improvements driver, problem solver

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Responsibilities:

• Managing Customer Service operations (e.g. Sales and Service Orders processing, Invoicing, Contracts Management, Disputes resolution and other) for assigned team on a day-to-day basis to meet the decided objectives, targets and metrics
• Coordinating daily work and customer availability of the team, taking into consideration internal and external Customers’ working calendars
• Ensuring that quality and operational excellence objectives and targets are fulfilled for the team
• Delegating the targets to the team member through regular communication, planning and performance reviews
• Providing an operational support to team members, as well as being responsible for their coaching and development
• Monitoring the competence development within the department
• Working together with management on employees motivation and engagement
• Handling client & customer communication and escalations
• Monitoring, interpreting and reporting key performance indicators
• Designing, developing and approving process documentation based on knowledge transfer and gained experience
• Initiating and driving, participating and leading local and global processes improvement initiatives
• Complying and ensuring the operation is in line with company’s policies and procedures
• Identifying issues or risks and proactively working to resolve them, involving management on a needed basis

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We offer:

• Very attractive working conditions
• Interesting and stable job in multinational organization
• Friendly work environment in an open and friendly organizational culture in a modern med-tech company
• Excellent opportunity to learn and develop
• Participation in projects
• Professional trainings

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