Flexible working time and place adjusted to employee’s needs. Possibility of starting your workday between 07:00 and 10:00
Terms of employment:
Umowa o pracę
Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.
It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.
As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
Experience in the area of customer service, sales or similar, preferable in corporate environment
Very good command of English (min. B2+)
Strong time management and organizational skills
Ability to work under time pressure
Analytical way of thinking
Positive mindset and attitude
Continuous improvement skills
Experience in revenue accounting processes will be an asset
Support for External Provider concerning Travel Agent disputes on behalf of local sales offices
Quality check for transactions processed by External Provider
Extraction & processing of data from various Revenue Accounting systems
Data Interpretation & Analysis
Keep up to date Country Specification/Process Description for assigned areas of responsibilities
Contacts directly with customers, external providers, independently handles of incoming/outgoing communication verbal & written via email
Handles escalations on operational level (quality of dispute and replies from sales audit team)
Initiate and support identified process improvements
An international working environment and great atmosphere in a positive team
Trainings and possibility of professional development
Possibility to fulfil a dream about far journeys with attractive discounts for air tickets
Private medical care for employees and their family members
We are among the first recruitment agencies and personnel consulting companies in Poland. Since 1991 we have provided recruitment and consulting services to key players operating on the market in Poland.