Flexible working time and place adjusted to employee’s needs.
Terms of employment:
Umowa o pracę
Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.
It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.
As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
Master/Bachelor degree or at least accomplished 3rd year of studies preferably in the tourism area
Experience in the area of customer service, sales or similar will be an asset
Very good command of English (min. B2+)
Work experience at the airport will be an asset
Strong time management and organizational skills
Ability to work under time pressure
Analytical way of thinking
Positive mindset and attitude
Continuous improvement skills
Support for External Provider concerning Travel Agent disputes on behalf of local sales offices
Quality check for transactions processed by External Provide
Extraction & processing of data from various systems
Data Interpretation & Analysis
Contacts directly with customers, external providers, independently handles of incoming/outgoing communication verbal & written via email
Initiate and support identified process improvements
An international working environment and great atmosphere in a positive team
Trainings and possibility of professional development
Possibility to fulfil a dream about far journeys with attractive discounts for air tickets
Private medical care for employees and their family members
We are among the first recruitment agencies and personnel consulting companies in Poland. Since 1991 we have provided recruitment and consulting services to key players operating on the market in Poland.