Quality Control & Internal Audit Specialist Ref. No: 7756

Lufthansa is the largest airline in Germany and one of the leading airlines in the world.

As the Lufthansa Group Business Services’ employee you will become part of the organization that supports the aviation business. Our teams handle accounting, look after our customers' employees, run procurement processes and take care of IT applications. Everything contributes to a great travel experience for Lufthansa Group customers.

Region: Kraków, małopolskie

Requirements:

• Experience in BPO/ Service Delivery financial processes
• Basis of risk and control concept
• Proficient with MS Office (in particular Excel, PowerPoint)
• SAP knowledge will be an asset
• Very good command of English (min. B2)
• Diligent, independent and systematic approach to work
• Analytical and conceptual mindset
• Attention to detail and focus on deliverables quality
• Clear and concise documentation skills
• Proactivity, can do attitude
• Focused on processes harmonization & automation

Responsibilities:

Quality Control & Internal Audit Specialist is responsible for operational performance assessment of LGBS as service provider through regular assessment of  Internal Controls effectiveness and Key Performance Indicators. QC&IA Specialist will work with Operational teams on root cause analysis of identified deficiencies as well as verify corrective and preventive measures in order to continuously support the company in improving operational performance. He or she will support Team Leader in providing evidence for various audits, data analysis and special investigations.

• Assesses Key Performance Indicators design and results (samples testing)
• Assesses Internal Controls design and effectiveness
• Assesses quality of process documentation
• Maintains up to date and adequate procedures for Internal ICPA processes
• Supervises root cause analysis and corrective & preventive measures implementation
• Successfully interacts with various internal departments (predominantly Operations and Process Management)
• Actively seeks for operational performance improvement opportunities, including harmonization of processes

We offer:

For our employees we offer:

• Hybrid working model 
• Opportunity to work from each part of Poland during remote work
• Flexible working time
• New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance
• Continuous improvement environment
• Supportive & friendly working atmosphere - we work towards a joint success