Process Improvement and System Expert Ref. No: 8106

Our client, a global chemical company, creates the building blocks for countless consumer and industrial products that are part of your everyday life. Employees are united around a common goal: enriching lives through innovation.

The Process improvement team is responsible for improving all order-to-delivery related Customer Fulfilment (CF) processes. The team is BPO of SAP ERP SD, key user to various IT systems, responsible for trainings of Customer Fulfilment, follow up of CF compliance and focal point for internal and external audits. The team is key contact for CF reporting. The jobholder will be responsible for resolving issues related to Sales and Distribution systems used in Customer Fulfilment.

Region: Kraków, małopolskie

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Requirements:

• Min. 3 years of experience in the similar roles, accountabilities and responsibilities (e.g. continuous improvement roles in Customer Service or Supply Chain)
• Bachelor degree in Business Administration / Logistics Management / Marketing/ Sales is an asset
• IT literacy is essential together with passion for new technologies and a good appreciation of their uses and limitations
• Knowledge of customer service processes and tools (SAP, C4C)  are an asset
• Continuous improvement mindset
• Analytical skills/problem solving
• Process minded, reporting expertise, able to make connections, synergies and develop new processes or ways of working
• Result driven and customer focused
• Organisational skills and attention to detail
• Good training skills
• Good interpersonal and communication skills and the ability to build good working relationships with colleagues
• Fluent English (C1) is a must. Any other additional EAME language is an advantage

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Responsibilities:

• Responsible for high quality and standardized training processes within One Europe Organisation related to order-to-delivery from training process, training material and training perspective
• Support the Supply Chain Process manager by being the co-lead for projects with European or Global scope in Customer Fulfilment
• Drive improvements in the order-to-cash processes in European Customer Fulfilment organisation
• Work together with SAP BPO on all new developments, IT upgrades, issue handling and user accesses/authorisations in SAP 
• Be a key member when implementing global or regional processes and systems and support testing activities
• Become the expert in the SD processes and systems and propose and implement improvements driving efficiencies
• Knowledgeable in reporting tools and work closely with Customer Fulfilment and Quality Systems to identify, recommend and develop KPI’s
• Be the focal contact for internal and external audits ensuring compliance and ISO standards are met
• Will propose and lead initiatives improving master data accuracy in Customer Fulfilment, be the key contact for mass clean-ups and uploads
• Ensure smooth daily operations of Customer Fulfilment team

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We offer:

• Medical insurance
• Short-term sickness fully paid
• Employee Assistance Program (psychological healthcare)
• Life and Disability Insurance
• An attractive salary package (yearly bonus related to your goals)
• The MultiSport programme
• Hybrid work model
• Possibility to work in a highly professional, stimulating and challenging work environment
• Attractive office location in City Center with excellent public communication access (next to Galeria Krakowska) and parking space
• Friendly and supportive company culture
• Onboarding and training for new employees
• Possibility to take part in creating new centre, where you can built your career

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