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P2P Business Analyst Ref. No: 8087

For our client’s Shared Services Center, we are looking for professionals who would like to develop and enrich their careers within international environment.

Job Purpose


P2P Business Analyst is primarily focused on ensuring that clients have a good experience when they buy through our digital channels by specifically supporting web, punchout, automated orders, order confirmations, shipment notifications and electronic invoices.

Region: Kraków, małopolskie


  • At least 2 years of professional experience with similar role (e.g.: Invoice/order issue troubleshooting; transactions over P2P, B2B marketplaces; Ariba / Jaggaer / Coupa; cXML/EDI transactions)
  • Very good knowledge of English (min. B2/C1)
  • Experience with SAP Order Entry /SAP Customer Master / Deals or E-commerce  would be an asset
  • Analytical skills
  • Organizational skills
  • Solution-oriented and results driven


  • Solving orders & invoices issues for e-procurement, e-invoice and shop online customers
  • Acting as the customer “case owner” from end to end when the customer has reported a complaint, issue, task or request
  • Troubleshooting the reason for failure (specifically for orders & invoices), resolving the issue, confirming that the transaction is able to pass effectively, and checking proactively for any additional similar transactions that may have been impacted by the root cause
  • Logging, classifying, solving and closing any issues that pop up and keeping the customer informed throughout the process
  • Sharing knowledge and best practices by documenting steps taken to resolve issues on a group shared knowledge base
  • Acting as a member of international team

We offer:

  • Onboarding and training for new employees
  • Home Office
  • Allowance for working from home 150 PLN net monthly extra
  • Possibility to borrow a screen, a chair, and other IT devices from the office
  • Tuition reimbursement
  • Flexible working hours
  • Annual Bonus
  • Private healthcare including dental care – MEDICOVER
  • Life and long-term disability insurance – GENERALI
  • Social benefits: Gym card (MULTISPORT), Christmas vouchers, vacation, and childcare subsidies
  • Referral awards
  • Internal career development opportunities in multiple business areas
  • Modern office facility including parking lot
  • Bike ride subsidy
  • CSR & sports activities
  • Relaxation, gaming, and nursery room
  • Up to 4 additional days of vacation