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OTC Subject Matter Expert (Deductions) Ref. No: 7557

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Region:
Kraków, małopolskie

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Salary:
Attractive salary

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations and more people. 

Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth.

What do you need to have?

  • Min. 5 years of OTC experience focusing mainly in the area of resolving deductions
  • Previous experience in designing the end-to-end dispute processes
  • Knowledge of SAP system (any other dispute related tools will be a plus)
  • Lean or Six Sigma Certification will be an advantage
  • Very good communications and negotiation skills
  • Ability of directing the resolution of complex or unusual business problems
  • Ability to motivate and encourage a productive working environment
  • Willingness to work in a fast-paced team environment with high volume activities and changing priorities

What will you be responsible for?

In this role you will be responsible for the design of an efficient and effective collection process and any tools needed for the process.
 

  • Pro-actively working with Sales and Finance teams as well as BPO partners to resolve any deductions related issues
  • Collaborating with Cash Applications team to ensure timely application of deductions to customers’ account
  • Clearing of deductions globally, with the aim of having no items older than 90 days that are unexplained/uncleared
  • Reviewing end-to-end existing deduction processes, structures and systems with a focus on simplifying and standardizing them
  • Taking full ownership of process design and implementation with a focus on reducing process costs and maximizing investment returns
  • Establishing clear Key Performance Indicators (KPIs) and reviewing existing Service Level Agreement (SLA) or Reverse SLA (RSLA)
  • Looking opportunities for improvement and/or expansion against business objectives and implementing innovative technology-driven solutions
  • Designing processes to be transitioned to DBS
  • Ensuring collaboration with other Centres in the region and partners

What do we offer?

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Extensive training program – internal and external

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Work in the centre of Cracow

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High autonomy, decisiveness and independence in acting

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Possibility to take part in creating new GBS centre and to shape its future

  • Private healthcare
  • Cafeteria package

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