OTC Subject Matter Expert (Collections) Ref. No: 7554

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations and more people. 

Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth.

Region: Kraków, małopolskie

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What do you need to have?

• Min. 5 years of experience in OTC function focusing mainly on collection and cash application process design
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Familiarity with laws related to debt collection e.g. Fair Debt Collection Practices Act (FDCPA)
• Experience in OTC (collection and cash application) process design, optimization, standardization, improvements
• Lean or Six Sigma Certification is a plus
• Strong negotiation skills
• Capability of directing the resolution of complex or unusual business problems
• Ability to analyse financial and operating statistics and provide meaningful feedback
• Highly motivated, deadline driven, and ability to communicate effectively
• Ability to work in a fast-paced team environment with high volume activities and changing priorities

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What will you be responsible for?

In this role you will be responsible for the design of an efficient and effective collection process and any tools needed for the process.

• Taking proactive actions, with our BPO partner, to encourage timely debt payments
• Guiding our BPO partner to resolve billing issues and report on collection activity and accounts receivable status
• Monitoring accounts to identify outstanding debts
• Reviewing the existing processes, structures, and systems with a focus on simplifying and standardizing them
• Driving improvement in both the collection and cash application processes to achieve best-in-class status
• Taking full ownership of process design and implementation with a focus on reducing process costs and maximizing investment returns
• Establishing clear and concise Key Performance Indicators (KPIs) for processes, monitor and perform root cause analysis to ensure process performances are as expect
• Establishing clear Service Level Agreement (SLA) and Reverse SLA (RSLA) and ensure that clear communication to stakeholders and that teams are able to deliver on them
• Constantly assessing opportunities for improvement and determine means to implement new and innovative technology-driven solutions
• Improving internal control environment to more efficiently monitor transaction risk and financial exposure
• Reviewing and signing-off on Desk Top Procedures (DTP)
• Detail designing of processes to be transitioned to DBS
• Engagement with our BPO partner and monitor their performance, ensure delivery against the agreed SLAs

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What do we offer?

• Private healthcare
• Cafeteria package

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