Order-To-Cash Operations Manager Ref. No: 7833

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations and more people. 

Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth.

Region: Kraków, małopolskie

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Experience:

• A proven leader that has 5 or more years of experience in similar role in other organization.
• Communicate in a concise and clear manner (verbally and written); comfortable working with senior leadership and exhibit a customer centric mindset.
• Comfortable in a multi-cultural work environment and working with virtual teams.
• Good knowledge of end to end Order-to- Cash process, acquired through related work experience in increasingly complex roles.
• Have a ‘Can-do’ attitude, highly self-motivated and deadline driven.
• Extensive technical knowledge of accounting, reporting and analysis. Chartered Accountant or equivalent qualification is highly regarded.
• Hands-on experience in finance process improvements.
• Have the ability to motivate and encourage a productive working environment
• Working in a fast-paced team environment with high volume activities and changing priorities.
• Experience in accounting and financial systems such as SAP S4 and Blackline, a plus.
• Lean or Six Sigma Certification, a plus
• C1+ English is a must, fluency in any other European language is a plus

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About The Role:

OTC Operations Manager will be responsible for:

 Leadership, Relationships and Strategy

• Lead team of Analysts and Senior Analysts delivering OTC services for EMEA region
• Ensure collaboration with other Centres in the region and partners.

 Process Design, Delivery, Governance and Continuous Improvement

• Accountable for the smooth delivery of high-quality services for End-to-End (E2E) OTC scope to all business stakeholders.
• Drive realization of global process standardization in co-operation with the OTC GPO team.
• Establish realistic KPIs to drive process excellence year-on-year and focus on the delivery of value-added activities to the Markets.
• Establish strong governance to ensure deviations from global processes are justified.
• Participate in regular DBS performance reviews and promptly address issues/risks in the OTC areas.
• Maintain a strong focus on execution and deliver short term results and successes while moving towards the long term vision.
• Regular report on service delivery and key initiative.
• Relentless drive for continuous improvements.

 Transition of processes

• Participate in detail design of processes to be transitioned to the centre.
• Oversee transition ensuring work is transitioned timely and in line with expectations.
• Ensure effective stabilisation of processes transitioned.

 People and Culture:

• Build high calibre teams that are collaborative and candid. Ensure adequate back-ups for critical roles. Coach and develop talent.
• Cultivate Dyson culture and values of being Different, Authentic, Pioneering.
• Build trusting relationships with Finance leaders and partners.
• Ensure on-going training for teams.
• Champion culture of continuous improvement and reward individual and team successes.

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We offer:

• Possibility to take part in creating new GBS centre and to shape its future
• High autonomy, decisiveness  and independence in acting
• Opportunity to work in a fast growing company, pioneer in its field
• Work in the centre of Cracow
• Extensive training program – internal and external
• Private healthcare
• Cafeteria package

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