Network Service Manager Ref. No: 8207

The purpose of the Network Service Manager role is to ensure high quality service and operational excellence for the entire Infrastructure Operations Portfolio.

Region: Kraków, małopolskie

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Requirements

• Educated to degree level, ideally in Information Technology, Engineering Business, Economics or equivalent
• Extensive experience and knowledge of Global WAN, LAN technologies
• Previous experience in IS Service Delivery
• Budgetary experience coupled with demonstrable commercial awareness
• Good communication skills – both written and oral
• Proven knowledge and experience of tools, technologies and methods in your area of Global Service
• Delivery expertise. Excellent IT people management skills with experience of managing teams spread across multiple locations

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Responsibilities

• Working with the Head of IT Infrastructure Operations to build and leverage strategic relationships with key third-party suppliers
• Ensure effective management of any third-party outsource agreements ensuring performance, quality, reliability and cost effectiveness
• Ensure services meet their SLA targets and expectations
• Maintenance and forecasting of service budget lines, support recharge of services to internal customers in line with the needs of the service
• Contribute and adhere to appropriate governance processes to ensure compliance with all IT policies and frameworks
• Attending Change Approval Board meetings to ensure governance and alignment
• Delivery, maintenance and review of internal technical processes and procedures for service, ensuring updates are made during and post technical change
• Support the optimisation and consolidation of technologies, services and suppliers on a regional and global basis as appropriate
• Provide a level of technical expertise and consultation at various levels across the organisation
• Work with all Application and Operations teams to drive consistency in process, governance and tooling across the different teams
• Implementing and executing the Service Delivery strategy for Global IT & Global Business Services as defined by the Architecture team, in their specific area
• In partnership with the architecture function you will agree the most suitable technology, ensuring end to end application architecture validation for all operational components in addition to accountable support across multiple service providers
• Driving rationalisation and associated cost savings whilst maintaining operational stability
• Drive efficient and effective product lifecycle from inception through to retirement – crafting, agreeing and leading the service strategy. If demand for products is growing, then you must seek investment to support the demand. Where an opportunity is seen to change, eliminate or merge services, you’ll be expected to drive those changes
• Advising and guiding on vendor management during contract renewals, contract changes, supplier benchmarking, validation of quotes and purchases. Running Service Reviews in conjunction with Vendor Management discipline to ensure contract SLA compliance in the spirit of partnership and continual service improvement
• Delivering technical training within Service Technology to ensure skill/knowledge retention
• Owner of service availability and capacity plan
• Working with the Service Transition team to validate and accept technical change delivery from Portfolio Management
• Point of escalation for Service Delivery

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We offer

• Exciting opportunity to become a part of an evolving structure with real impact on the future of the department in Cracow
• Rewarding challenges allowing the Talents to grow in the internal controls area following their individual development plan
• Hybrid work opportunity allowing us to enjoy the benefits of working from the newly created office and home throughout the week
• Opportunity in creation of the new community in Cracow office while being an integral part of our international structure

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