Microsoft Dynamics 365 Consultant (Customer Service / Field Service) Ref. No: 8546

For our Client – a renowned company in the aviation industry, operating in an international environment and located in the vicinity of Rzeszów – we are looking for a candidate for the position of: Microsoft Dynamics 365 Consultant (Customer Service / Field Service)

 

Region: Rzeszów, podkarpackie

Requirements:

  • Experience in administering and configuring Microsoft Dynamics 365
  • Strong technical and functional understanding of the Field Service and Customer Service modules
  • Problem-solving mindset and ability to analyze technical issues logically
  • Excellent teamwork and communication skills; ability to mentor or share knowledge is an advantage
  • Very good command of English (spoken and written)

Responsibilities & tasks:

  • Daily administration and maintenance of Microsoft Dynamics 365, focusing on Customer Service and Field Service modules
  • Provide support to business users across different departments (queues, cases, work orders, resource bookings)
  • Configure and customize the system — entities, forms, views, business rules — mainly using no-code/low-code tools
  • Manage users, security roles, teams, mailboxes, and queue settings
  • Monitor system performance and resolve synchronization or email issues
  • Support User Acceptance Testing (UAT) and assist with training materials and process documentation
  • Maintain and optimize schedule boards, resources, incidents, and other operational areas of Dynamics 365

We offer:

  • Work with modern Microsoft technologies in a global, aviation-focused organization
  • A supportive and development-oriented company culture based on trust and collaboration
  • Opportunities for professional growth, including access to international conferences and training sessions
  • Learning budget, access to technical and soft skills courses, and e-learning platforms
  • Benefits package: private medical care (with family option), Multisport card, fresh fruit in the office, wellness and language programs, commuting allowance, and bicycle parking

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