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IT Product Manager (Web Applications) Ref. No: 8023

Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.

It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.

As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Region: Kraków, małopolskie

Requirements:

Academic graduate in Business Administration, Business Informatics, Informatics or similar studies
Min. 3 years of practical experience in supporting and managing applications in the environment
Experience in customizing and conceptual design of solutions
Project management experience; good understanding of data flows and processes
Experience in IT demand management
Very good English skills
Planning and organizational talent, analytical skills and accuracy
Strong conceptual skills, problem solving competence
Flexibility
Capability to define precisely complex situations and issues
Distinctive written and oral communication capability
Willingness to learn and to pick up new topics

Responsibilities:

Application and IT management:

Manage applications and services within the landscape
Ensure a smooth operation of the for IT applications for the company and its worldwide Group customers in close cooperation with the IT team members in Germany as well as the contracted service providers
Support and consulting of internal business units and customers in the group in IT-related issues in the SAP and non-SAP field
Conceptual design and implementation of new applications within the IT landscape
Continuous monitoring of interfaces and automated processes regarding integrity, performance and optimal usage, ensuring a smooth and stable IT support for business processes
Derive necessary technical and conceptual measures from the monitoring analysis, plan and implement the same in direct interaction with Customer, IT team and service providers
Customizing of the supported applications according to technical and/or business needs, coordination of test activities and ongoing documentation of the supported solutions
Handling of Incidents and Change Requests
Drive automation and digitization in IT and the supported processes
Preparation, execution and coordination of Web Applications projects

IT Management in Krakow:

Act as contact for IT-related issues of process management units as well as operations in KRK, ensuring close communication and alignment of activities
Act as the 2nd-level support for Web Applications and Middleware related topics in KRK, solving on-site and/or filtering the issues for further solution findings within the IT team and/or the service provider
Collect requirements in a structured way, understanding them in depth and design solutions together with the IT team in Germany and service providers
Conduct and support trainings and workshops

IT Product Management:

Act as product manager for selected IT applications, including budget and controlling functions
Manage the lifecycle of IT-products and ensure alignment to IT strategy and IT architecture guidelines

Project Management:

Manage and support projects in the field of IT (e.g. international roll-out of solutions, IT harmonization projects, implementation of new functionalities)
Support customer projects and internal projects in terms of project planning and execution