IT Product Manager (Web Applications) Ref. No: 8023

Lufthansa Group Business Services is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves.

It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.

As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

Region: Kraków, małopolskie

Requirements:

• Academic graduate in Business Administration, Business Informatics, Informatics or similar studies
• Min. 3 years of practical experience in supporting and managing applications in the environment
• Experience in customizing and conceptual design of  solutions
• Project management experience; good understanding of  data flows and processes
• Experience in IT demand management
• Very good English skills
• Planning and organizational talent, analytical skills and accuracy
• Strong conceptual skills, problem solving competence
• Flexibility
• Capability to define precisely complex situations and issues
• Distinctive written and oral communication capability
• Willingness to learn and to pick up new topics

Responsibilities:

Application and IT management:

• Manage applications and services within the landscape
• Ensure a smooth operation of the for  IT applications for the company and its worldwide Group customers in close cooperation with the IT team members in Germany as well as the contracted service providers
• Support and consulting of internal business units and customers in the group in IT-related issues in the SAP and non-SAP field
• Conceptual design and implementation of new applications within the  IT landscape
• Continuous monitoring of interfaces and automated processes regarding integrity, performance and optimal usage, ensuring a smooth and stable IT support for business  processes
• Derive necessary technical and conceptual measures from the monitoring analysis, plan and implement the same in direct interaction with Customer, IT team and service providers
• Customizing of the supported applications according to technical and/or business needs, coordination of test activities and ongoing documentation of the supported solutions
• Handling of Incidents and Change Requests
• Drive automation and digitization in IT and the supported processes
• Preparation, execution and coordination of Web Applications projects

 IT Management in Krakow:

• Act as contact for IT-related issues of  process management units as well as operations in KRK, ensuring close communication and alignment of activities
• Act as the 2nd-level support for Web Applications and Middleware related topics in KRK, solving on-site and/or filtering the issues for further solution findings within the  IT team and/or the service provider
• Collect requirements in a structured way, understanding them in depth and design solutions together with the  IT team in Germany and service providers
• Conduct and support trainings and workshops

 IT Product Management:

• Act as product manager for selected IT applications, including budget and controlling functions
• Manage the lifecycle of IT-products and ensure alignment to IT strategy and IT architecture guidelines

 Project Management:

• Manage and support projects in the field of  IT (e.g. international roll-out of solutions, IT harmonization projects, implementation of new functionalities)
• Support customer projects and internal projects in terms of project planning and execution

We offer:

• Challenging work environment and growth opportunities
• Private medical care for employees and their family members
• Flexible working time and place adjusted to employee’s needs