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Customer Service Manager Ref. No: 8269

For our Client - international company - we are looking for candidates for a position of:

Region: Kraków, małopolskie


  • Significant experience in a Customer Service shared service center supporting multiple countries / business units
  • Proven experience in leading a large team in SSC/BPO environment (leading leaders level)
  • Highly developed management and leadership skills (leading leaders level)
  • Excellent communication within SSC and to external stakeholders
  • Very good Customer Service skills and strong customer focus
  • Pro-activeness, improvements driver, forward thinker
  • Positive attitude and open minded
  • Being able to work and take decisions under high level of stress and deadlines
  • Problem and conflict solver
  • Fluent in written and spoken English language

Responsibilities & tasks:

  • Manage customer service operations (customer orders, quotes, service invoicing etc) transitioned to SSC on a day-to-day basis to meet the decided objectives, targets and metrics for the department
  • Ensure that quality and operational excellence objectives and targets are fulfilled for the department
  • Ensure delivery according to customer and process requirements (SLA)
  • Together with the business transfer new roles/responsibilities to Krakow team and make sure they support business in excellent way
  • Understand end to end process in order to propose process changes and play a key role in process standardization, optimization, automation
  • Build effective and strong relationship with the business as well as with other departments within SSC
  • Ensure the department is properly staffed and trained to deliver good quality of the service
  • Encourage competence development within the department
  • Member of Client's Shared Service Management Team

We offer:

  • Challenging work in an international environment under highest standards
  • Attractive benefits and bonus system
  • Friendly work environment
  • Opportunity to work with people from different cultures and nations
  • Job stability and flexible working time