Customer Service Associate with German Ref. No: 8145

Our Client is a global industrial technology leader. To support centralized processing, we are currently looking for candidates to fill a Customer Service Associate position.

Region: Kraków, małopolskie

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Requirements:

• Fluency in German
• Very good English skills
• Demonstrable experience of handling customers and working in a highly challenging customer orientated environment
• Very good knowledge of SAP and MS Office package, Salesforce.com and supply chain or logistic knowledge - will be an advantage
• Good time management and ability to prioritize tasks
• Problem solving skills as well as negotiating skills
• Excellent interpersonal skills
• Ability to communicate with customers and people at all levels of the organisation
• Proactive and flexible attitude as a team member

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Responsibilities:

• Be the primary interface on a day-to-day basis with direct account responsibility for customers
• Carry out contract reviews on orders/schedules and process in the SAP system
• Progress/expedite orders as requested
• Process request for quotations
• Process customer returns
• Investigate credit and debit requests and queries to issue credit/debit as necessary
• Have regular reviews with your account base to discuss OTD, backlog and other general support issues
• Review, action and issue all relevant order related reports
• Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources
• Proactively perform quote follow up

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We offer:

• Private medical healthcare with dentist for employees and family members
• Life insurance
• Financial support in training/language courses 
• Performance-Based Bonus Plans
• Community Outreach Programs / Charity Events

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