Sorry, this job offer is no longer available !

Customer Service Associate with German Ref. No: 8145

Our Client is a global industrial technology leader. To support centralized processing, we are currently looking for candidates to fill a Customer Service Associate position.

Region: Kraków, małopolskie


  • Fluency in German
  • Very good English skills
  • Demonstrable experience of handling customers and working in a highly challenging customer orientated environment
  • Very good knowledge of SAP and MS Office package, and supply chain or logistic knowledge - will be an advantage
  • Good time management and ability to prioritize tasks
  • Problem solving skills as well as negotiating skills
  • Excellent interpersonal skills
  • Ability to communicate with customers and people at all levels of the organisation
  • Proactive and flexible attitude as a team member


  • Be the primary interface on a day-to-day basis with direct account responsibility for customers
  • Carry out contract reviews on orders/schedules and process in the SAP system
  • Progress/expedite orders as requested
  • Process request for quotations
  • Process customer returns
  • Investigate credit and debit requests and queries to issue credit/debit as necessary
  • Have regular reviews with your account base to discuss OTD, backlog and other general support issues
  • Review, action and issue all relevant order related reports
  • Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources
  • Proactively perform quote follow up

We offer:

  • Private medical healthcare with dentist for employees and family members
  • Life insurance
  • Financial support in training/language courses 
  • Performance-Based Bonus Plans
  • Community Outreach Programs / Charity Events