Customer Care Specialist with German Ref. No: 8436

Start your career with our Client, and you will work with a great team who share your passion for travel!
As one of the world’s leading airlines, we’re able to offer you unique opportunities to let your passion fly!

Region: Kraków, małopolskie

Requirements:

  • Proficiency in written and spoken German (min. B2/C1)
  • Fluency in English (min. B2)
  • Excellent communication skills
  • A logical thinker with attention to detail and the ability to problem solve
  • Resilience and positive attitude
  • Williness to work on shifts and ability to work under pressure 

Responsibilities:

  • Answering all customer enquiries professionally
  • Making sure accurate fares and times are quoted that best meet customer needs
  • Maintaining company's customer service standards at all times and present a professional and favorable image of company
  • Maximizing direct sales on an individual and team basis 
  • Providing administrative support, completing paperwork accurately
  • Identifying and exploit new direct revenue opportunities
  • Handling refunds within corporate guidelines
  • Contributing towards audit compliance by adhering to all internal audit requirements
  • Supporting and promote tactical campaigns & third party campaigns, created by marketing
  • Ensuring smooth communication and cooperation within the team

Offer:

  • Private life insurance
  • Private medical care (Luxmed)
  • Travel insurance
  • MyBenefit system
  • City card
  • Multisport card
  • Employee Assistance Programme
  • Discounted airlines tickets

Apply